Please put your items back into the original box and packing materials. If you don't have the box anymore, we can send you a new one for a small fee. 

Electric bikes and City bikes 

Please contact Customer Care so that we can arrange your return. We will arrange for a pick-up of your bike to return it to our warehouse. Please always repackage the bike carefully, as we cannot provide a full refund if your order is damaged upon return. 

Kids' bikes, accessories, and spare parts 

Please contact Customer Care so we can arrange your return. Please always repackage the bike or accessories carefully, as we cannot provide a full refund if your order is damaged upon return.